Privacy Policy for Cog Bloom Floristry

Welcome to Cog Bloom Floristry. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines how your personal information is collected, used, and protected when you visit our online platform, purchase our floral arrangements and services, or interact with us.

Cog Bloom Floristry is a floral services company offering fresh flower arrangements, bespoke bouquets, floral event design, subscription services, and reliable flower delivery.

Data Controller

Cog Bloom Floristry, located at unnamed road, Uk, Ireland, is the data controller responsible for your personal data collected via our site.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes your name, email address, phone number, and delivery address when you place an order, sign up for a subscription, or contact us.
• Transaction Data: Details about the products and services you have purchased from us, including payment method (though we do not store full payment card details, only transaction records).
• Correspondence: Records of communications when you interact with our customer service or express feedback.
• Usage Data: Information about how you use our site, such as your IP address, browser type, pages visited, and the time and date of your visit. This helps us understand visitor behaviour and improve our online platform.
• Gift Message Information: Any messages you choose to include with a floral arrangement for a recipient.

How We Use Your Information

We use the collected information for various purposes, primarily to:

• Process and fulfill your orders for fresh flowers, bouquets, and other floral services.
• Manage your subscription services and deliver your ordered products.
• Communicate with you regarding your orders, services, and any enquiries.
• Improve and personalise your experience on our site, including showcasing relevant floral designs.
• Administer our site, troubleshoot problems, and conduct data analysis to enhance our service offerings.
• Comply with legal obligations and resolve disputes.

Legal Basis for Processing

We only process your personal data when we have a valid legal basis to do so. This includes:

• Performance of a Contract: To fulfil the orders you place for our floral products and services.
• Legitimate Interests: For improving our services, marketing activities (where consent is not required), detecting fraud, and ensuring the security of our site.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as signing up for marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: To comply with laws and regulations applicable to our business.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery couriers, and IT service providers. These providers only have access to the personal data necessary to perform their functions and are obligated to maintain its confidentiality.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, this means we will keep your data for the duration of our relationship and for a reasonable period afterwards to comply with legal obligations or to defend ourselves from potential legal claims.

Your Data Protection Rights

Under GDPR and other relevant data protection laws, you have the following rights concerning your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

Cookies

Our site uses cookies to enhance your browsing experience, analyse site traffic, and for marketing purposes. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us at:

Cog Bloom Floristry

unnamed road

Uk

Ireland